Quality Assurance & Retail Loss Prevention
Security USA®, Inc. provides silent shoppers who are trained to evaluate establishments, employees and services to better help our clients maintain quality control. Our corporate clients trust our personnel to help maintain their high level of customer service. Security USA, Inc. and our team of professional secret shoppers work side by side with our clients to gather specific information about their products, quality of service and employee integrity. Our team performs selected tasks - such as registering complaints, exhibiting specified behaviors to gauge employee reactions, and making purchases to monitor employee behavior during these transactions. We then prepare detailed reports of our experiences and findings which can are used to create and implement quality assurance practices. Assessments can be simple questionnaires or include complete audio and video recordings. Reports prepared by our team members have been used by clients as evidence in criminal court cases.
The lack of a loss prevention system and the resulting loss from theft and pilferage cost businesses billions of dollars every year. Companies and retail establishments that install advanced technology and hire commercial security guards and surveillance teams dramatically curtail shoplifting and employee theft. Security USA® has successfully improved net revenue for stores throughout New York State, New Jersey, Connecticut and Florida. Our proficient measures for shrinkage control include:
- Digital CCTV to reduce employee and customer theft at the register and throughout the store
- Two-Man Teams of a CCTV Operator and a Security Guard to apprehend shoplifters
- Electronic Article Surveillance (EAS)
- Dual Resonator EAS
- Point of Sale and Electronic Journals
- Exception Based Reporting Systems
- Exit Bag and Receipt Checks
- Integrity Shoppers to assist with employee investigations
- Undercover Operatives to scout employee and workplace violations
- New hire employee background checks
Security USA®’s expert security consultants evaluate and report your facility’s vulnerabilities, working with you to devise a plan to improve your balance sheet. Our staff members are pros at conducting interviews, guarding property, apprehending suspects and completing investigations. Many companies report dramatic increases in profit and return on investment in under a year. Protecting your assets, improving store management, and discreetly working to better relationships with your employees and your customers are what we do best.